Frequently Asked Questions

We currently have capacity across a range of services and locations. Once we receive your referral, our team aims to contact you within 24 hours to understand your needs and match you with the most appropriate clinician.

Making a referral is simple. Complete our online referral form, and our team will contact you to discuss your needs and next steps. You can refer yourself, your child or someone you support, and referrals can also be made by Support Coordinators, health professionals and other professionals.

Our team will contact you within 24 hours to learn more about what support you’re looking for, your location, availability and goals. We’ll then match you with the clinician best suited to your individual needs.

That’s completely fine. You don’t need to know whether you need Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Parent Coaching or an assessment before making a referral. Tell us what’s happening, and our team can help identify the most appropriate pathway.

We provide Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Parent Coaching and assessments. Support is tailored to the individual and may be provided face-to-face or via telehealth depending on the service and clinical needs.

We support children, adolescents, young adults and their families across a wide range of developmental, communication, emotional, behavioural, physical and functional needs. Support is individualised around each person’s strengths, goals and everyday life.

No. You can contact us if you have concerns about development, communication, behaviour, emotional wellbeing, movement, independence or everyday functioning, even if there is no formal diagnosis. We can help you determine an appropriate next step.

Yes. Care Pathways Australia is a registered NDIS provider. We also support private clients and clients accessing eligible Medicare-funded services.

Yes. You do not need to be an NDIS participant to access Care Pathways Australia. We support NDIS, private and eligible Medicare clients.

We provide mobile face-to-face allied health services across our Victorian service areas, including appointments in homes, schools, childcare centres, kindergartens and community settings where appropriate. You can use our service area map to check availability in your suburb.

Yes. Telehealth is available Australia-wide across our services where clinically appropriate. Telehealth can be used as your primary form of support or alongside face-to-face appointments.

Yes. Where appropriate, our clinicians can provide support within a child’s everyday environments, including home, childcare, kindergarten and school. This allows us to understand what’s happening in the environment and provide practical strategies to the people supporting the child.

Our Team Around the Child approach recognises that the best outcomes often happen when the important people in a child’s life work together. With your consent, our clinicians can collaborate with parents, caregivers, educators, teachers, Support Coordinators and other health professionals to create consistent strategies across environments.

We provide a range of allied health, functional, developmental and psychological assessments, including diagnostic assessment where clinically appropriate. Assessments may help identify strengths, support needs, functional impacts, diagnoses and recommendations for therapy, education or NDIS supports. Contact us if you’re unsure which assessment you need.

Fees depend on the service, appointment type and funding arrangement. We support NDIS, private and eligible Medicare clients, and any applicable therapy, assessment, report or travel costs will be explained before services commence. For plan-managed NDIS participants, invoices can be sent directly to your Plan Manager where appropriate.

OT supports everyday participation, including routines, play, learning, sensory needs and independence. Goals are based on the activities that matter to the person and family.

We discuss strengths, concerns and routines, observe relevant activities and agree on priorities. Further assessment may be recommended before a therapy plan is finalised.

Where suitable and agreed with the family and education setting, sessions can take place at school, kinder or childcare.

Parents and carers help set goals, share what happens at home and practise strategies with guidance from the therapist.

We can assess communication strengths and needs, including understanding, interaction and ways of expressing needs, and recommend suitable support.

Activities are chosen around agreed communication goals and may involve play, conversation, visual supports or practice using communication tools.

Your clinician explains strategies to use during familiar routines such as play, meals and reading, and reviews what is working with you.

It may suit direct therapy, parent coaching or a combination. We discuss age, goals, participation and available support before recommending online sessions.